Lionel Bart’s Blitz 5-9 May

My next show is looming large and to maintain a 2009 theme it is one that I have not seen or worked on before.

Lionel Bart is, in the eyes of many, a bit of a one-hit wonder and Oliver! appears to have as much appeal today as it ever did. It is often forgotten that the original London production of Blitz ran for nearly 600 performances and set some new benchmarks for musicals including massive staging (Broadway baulked at it) and the much more obvious use of lighting than was currently in vogue. The score was subsequently lost for many years but the show is now enjoying something of a mini-renaissance, at least with amateur companies.

Grand Tour 10 years on

This day 10 years ago I set out on the journey of a lifetime, a 4100-mile 147-day trip around Britain and near continental harbours.

The bit I remember most about this day, which started at Port Solent and ended at Haslar just a short run away, was the disquieting feeling that I had called my own bluff. Was the plan, largely conceived on scraps of paper while rail commuting, really going to work out?

Marine customer service heroes and zeroes

What a difference a good customer experience can make.

I’ve often said you can eat an average meal at a restaurant accompanied by well-judged attention from the staff and it will far outweigh Michelin-standard fare accompanied by care-less or haughty delivery. It’s also a well-known fact that faulty goods put right by service above expectation will engender greater customer loyalty than a product that works right out of the box.

So what prompts this blog?

Well we’ve been buying rather too much kit for our boat over the past few months and the experiences have often been polarised between extremely good and disappointingly poor.